• The collection service receives past-due accounts when those accounts cannot be collected economically by the creditor. Third-party collection services can often collect accounts more efficiently than creditors themselves because their operations are streamlined and specialized for that purpose. Often the collection agency has to first find an accurate address or phone number so that they can contact the debtor, a process called "skip tracing." After confirming the proper address, the office must send a first written communication to the debtor a notice that allows the debtor to dispute the validity of the debt and/or request verification of the debt. Although exact procedures vary by collection affiliates worldwide, type of account and client. The debtor then receives a letter or phone call from a collector, who asks for payment in full. If payment in full is not possible, the collector works with the debtor to solve the payment problems and sort out amicable solution, after due consent from the creditor.

     What is your turnaround time (TAT) for collection?  

• A: Depends on the nature of the debt, it would take between two to four weeks to work on and before getting back to you. During that period, all the necessary searches and investigations are performed so that a strong ground could be build to collect debt.

•  A: Our affiliate offices are located in every continent of theworld, and we cover all of Asia-Pacific, Americas, Africa, Europe and Middle-East. This is our edge over othercollection agencies that our collection professionals could immediately contact your debtor in the local language, with the local expertise. Our methods are not based on traditional processes and we make sure that your claim settles fast.

   Why are accounts referred for collection?

•  A: Most accounts are referred for collection because they have gone unpaid beyond the due date and often the creditor has not received any communication from the Debtor People who provide goods and services to their clients on credit rely on their customers' promises to pay. While they value their customers, they must also depend on payment to meet their own costs and expenses. The longer an account remains unpaid, the less likelihood that it will be paid. When the creditor can no longer afford to carry past-due accounts and cannot collect them economically, the accounts are either written off, or referred to a professional, third -party collectors like ICIL.

   What is your fee?

• A: Our fee structure is based on "No Collection, No Commission" basis. A flat 20% commission is charged on successful collection and collected amount only. We have astandard collection rate but depending on the volume and nature of the debts, preferential rates may be given to clients.

    Are your rates the same for all debts processed?

• A: Yes. This a flat rate of 20% commission on debt collected based on our philosophy of “No Collection No Commission” plus a nominal fee as defined in the Fee Schedule.

   How do I assign my cases to ICIL?

• A: Contact us through E-mail, Fax or phone and ourprofessional staff will find out more about the nature of thedebt. If necessary, our representative could visit you. In near future, our online Debt Placement services will be available to submit your debts 24/7.

• A: There is no definite ratio. It depends on quite a number variable factors which include how the debt was created, how old is the debt, the amount and location & jurisdictionof the debtor. If the relevant information is not complete collection agency job gets more difficult. ICIL will provide you with advices on contact.

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